On New Year's Eve 2012, Jim Murphy sat
in a Los Angeles hospital room at the bedside of his closest friend and
business partner Ari Ramezani, who was fighting an aggressive stomach cancer.
Not
only was he devastated at the prospect of losing his friend, but they had done
very little to prepare their company, a voice-over-IP phone provider called
Phone Power, for the situation.
The
two men, both in their early 40s, had been inseparable since college, and over
the past two decades had built four businesses together, selling one, a DSL
company, for $12 million in 2005. They vacationed together in Las Vegas and
Mexico, stood in each other's weddings and bickered at work like a married
couple. "I spent as much time with him as my wife," says Murphy.
Phone
Power was growing quickly, hitting $16 million in sales in six years. It had
just acquired a Boston company called Broadvoice, and they were integrating the
two sets of employees and operations.
Ramezani
had been noticeably absent for months leading up to his cancer diagnosis in June
2012. After that, he never returned to work.
"The
overall mood had really changed at the company," says Sam Ghahremanpour,
Ramezani's younger cousin who was hired to help with the acquisition.
It
was so sudden --- and the partners were so young -- they hadn't taken any steps
to protect their firm.
There
was no "key man" insurance policy that paid the company in case of a
cofounder's death. They didn't have a succession plan. And they had a $4
million loan, which the bank could recall if a cofounder left the company --
which included one of them dying.
In
the weeks leading up to Ramezani's death, Murphy pushed to get the business in
order. He successfully convinced bankers not to call the loan. He set up a
board of directors to protect the interests of Ramezani's family, and he
created an operating agreement for any major decisions. And, aware of his own
mortality, Murphy even took out a key man policy on himself.
In
the hospital on New Year's Eve, Murphy promised his friend that he would take
care of his wife and three children, all under the age of 13.
Less
than two weeks later, Ramezani was gone. When Murphy returned to work, he
buried himself in his responsibilities. But inside, his confidence buckled.
"I felt like I couldn't fail," he says.
For
two decades, Murphy had always had a partner to handle tough times. The two
started their first business, a cell phone and pager firm, as roommates in
college. They learned to be entrepreneurs together -- signing their first lease
and interviewing their first employees.
While
Murphy would focus on the profit and loss, Ramezani shot from the hip, arguing
to get customers now and worry about profits later. Ramezani was a big idea
generator, while Murphy was skilled at the logistics. "He pushed me beyond
my comfort zone," he says.
Murphy
eventually hired a therapist, and he rallied Phone Power's employees to take
over Ramezani's duties.
By
March, Murphy decided it was time for Ghahremanpour, who had become chief
operating officer, to move into Ramezani's office, which had been untouched for
nine months. Inside were papers from May 2012, an empty Gatorade bottle and
Ramezani's scratched handwriting on the white board. "It was like a time
warp; it was very surreal," Murphy says.
As
he regained his confidence, Murphy became more motivated to build on the duo's
success. He and Ghahremanpour grew sales in 2013 to $18 million, and
Ghahremanpour has forged ahead with plans to capture new markets, such as small
business customers and immigrants.
"I've
tried to take Ari's approach to always looking for ways to improve the
business," says Ghahremanpour.
His
business sensibility has lived on. Now, when the executive team can't agree on
a tough decision, they ask, "WWAD? What would Ari do?"
From
CNN Money
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