Friday, 2 May 2014

The Entrepreneur's Motivation: Not What You Think...

Show me the money? Entrepreneurs don’t always look at financial rewards as the best thing in being their own bosses.
In the 1990s, it was Bill Gates. In the 2000s, it was the late Steve Jobs and the Google boys, Larry Page and Sergey Brin. Here in the 2010s, it’s Facebook founder Mark Zuckerberg. These men not only produced revolutionary technology, they also changed the way people worked and interacted, and became cultural phenomena. Most importantly, they became fabulously rich: on Forbes’ latest billionaires list, Gates was No. 2 (US$61 billion); Page and Brin tied at No. 24 (US$18.7 billion each); Zuckerberg was No. 35 (US$17.5 billion), while the estate of Jobs was worth some US$9 billion, good for No. 100.
These ultra-successful businessmen are often held up as examples of the archetypal entrepreneur: huge appetite and tolerance for risk, with corresponding monetary payoff to match. However, that has always been an assumption, and academics have not been able to prove so or otherwise. INSEAD Assistant Professor of Entrepreneurship, Hongwei Xu, undertook a study of over 60,000 individuals at Stanford University, and found it to be otherwise.

Not just the money

The study, which was done in partnership with Martin Reuf at Princeton University, looked at two groups of people: those who have just started their own businesses vis-à-vis the general population. To gauge their risk tolerance, these two groups were given three options for venture investments: “a profit of US$5 million with a 20 percent chance of success” (option 1); “a profit of US$2 million with a 50 percent chance of success” (option 2); and “a profit of US$1.25 million with an 80 percent chance of success” (option 3).
General perception of the risk-seeking, nothing-ventured-nothing-gained entrepreneur would dictate that most business owners would plump for option 1. But the study proved otherwise. More nascent entrepreneurs opted for option 3 – a higher chance of profit, but less of it – than the general population, while a higher proportion of the general population actually opted for option 1 instead of the business owners.
So if money alone isn’t enough to make someone start their own business, what would? “Creating a business is very risky, it’s very uncertain,” Xu told INSEAD Knowledge. “Non-pecuniary motivations are more important than monetary motivations for people to start a new business. One is autonomy: People want to be their own boss. The other is identity fulfillment, which is more about people having a vision about a product or a service. But their employers do not give them the freedom to develop within the company structure. That is a key driver.”

Why start a business?

To test that assertion, this writer spoke to a few entrepreneurs. Former music executive Austin Ng quit his job to become a photographer: “I cannot deny that autonomy and identity fulfillment is a huge part when it comes to being self-employed. Neither am I saying that making more money isn’t nice, but getting to do something that you love and making money out of it is simply an extremely liberating thing to do.”
“As for entrepreneurs being less risk-seeking than society make them out to be, it took a huge leap of faith for me to make the transition from employee to being self-employed; to me that’s a high risk move,” he adds. “Therefore I would think that entrepreneurs are bigger risk takers but with an ambition.”

Former public relations manager Daniel Goh quit to start The Good Beer Company, which operates out of a stall at Chinatown Complex in Singapore. “I definitely agree with the first posit about autonomy and identity fulfillment,” he says. “It’s about setting and going for priorities in life instead of having them set for you. The difference between an entrepreneur and a non-entrepreneur is, in my opinion, having gone through the entire consideration path of considering – and accepting – the risks that entrepreneurship brings.”

Tough ride ahead

It must be noted that neither Ng nor Goh are necessity entrepreneurs i.e. forced to start a business to make ends meet. It is here that Xu advises would-be entrepreneurs: “If you want to make money, don’t create a company because you won’t go through the process; it’s very painful and uncertain with lots of ups and downs like an emotional roller coaster.”
“If you have an MBA, it is very likely that when you face difficulties, you will stop and get a corporate job instead – be a consultant, leverage your network. Creating a company only works if there is a passion – such as pursuing the vision for a product or service to change the world, to change people’s lives. Only then will you go through the (difficult) process and survive the downtime. Otherwise you will stop because you will see the difficulty before you see the money,” he warns.
For people such as Austin Ng and Daniel Goh, they saw the difficulty, but they also saw the non-financial rewards that came with being one’s own boss. They might not have the vision to change the world like Steve Jobs or Mark Zuckerberg did, nor do they have a tiny fraction of their riches. But then again, money is not everything.
Hongwei Xu is Assistant Professor of Entrepreneurship and Family Enterprise at INSEAD.

From Forbes

Top 10 Inspirational Entrepreneurship Quotes

In entrepreneurship, as with most other worthwhile endeavors in life -- from attending college to getting a job to parenting -- having a role model can be hugely valuable. Not only is it helpful to follow their footsteps and avoid their missteps, these entrepreneurial icons are always good for a healthy dose of inspiration.
With this in mind, we culled 10 of the most inspiring entrepreneurship quotes around. They also happen to be our favorites:
Steve Jobs: Co-Founder of Apple "Your time is limited, so don’t waste it living someone else’s life. Don’t be trapped by dogma – which is living with the results of other people’s thinking. Don’t let the noise of other’s opinions drown out your own inner voice. And most important, have the courage to follow your heart and intuition. They somehow already know what you truly want to become. Everything else is secondary." ~ from his 2005 Stanford commencement address.
Top 10 Inspirational Entrepreneurship Quotes
Walter Elias a.k.a. ‘Walt Disney:’ Co-Founder of Walt Disney Productions "All our dreams can come true, if we have the courage to pursue them." ~ from the 2004 book How to Be Like Walt: Capturing the Disney Magic Every Day of Your Life.  

Top 10 Inspirational Entrepreneurship Quotes
Richard Branson: Chairman of the Virgin Group "My biggest motivation? Just to keep challenging myself. I see life almost like one long University education that I never had -- everyday I’m learning something new."
 
Top 10 Inspirational Entrepreneurship Quotes
Oprah Winfrey: Media mogul "Every time you state what you want or believe, you’re the first to hear it. It’s a message to both you and others about what you think is possible. Don’t put a ceiling on yourself."
 
Top 10 Inspirational Entrepreneurship Quotes
Bill Gates: Chairman of Microsoft "It’s fine to celebrate success but it is more important to heed the lessons of failure."


Top 10 Inspirational Entrepreneurship Quotes
Henry Ford: Founder of the Ford Motor Company "Failure is simply the opportunity to begin again, this time more intelligently… A business absolutely devoted to service will have only one worry about profits. They will be embarrassingly large."

Top 10 Inspirational Entrepreneurship Quotes
Larry Page: Co-Founder of Google "You don’t need to have a 100-person company to develop that idea" ~ from a 2001 BusinessWeek article.

Top 10 Inspirational Entrepreneurship Quotes
Warren Buffett: Chairman and CEO of Berkshire Hathaway "It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you’ll do things differently." ~ from a 2011 story in The Guardian.

Top 10 Inspirational Entrepreneurship Quotes
Russell Simmons: Founder of Def Jam Records "I’ve been blessed to find people who are smarter than I am, and they help me to execute the vision I have." ~ from a 2010 article in Brandmaker News.

Top 10 Inspirational Entrepreneurship Quotes
Jeff Bezos: Chairman and CEO of Amazon "One of the huge mistakes people make is that they try to force an interest on themselves. You don't choose your passions; your passions choose you." ~ from the 2013 book Shortcut to Prosperity: 10 Entrepreneurial Habits and a Roadmap for an Exceptional Career.
  From Entrepreneur

5 Stories Every Entrepreneur Should Be Able To Tell

Nothing has the power to engage people like a great story. From a carefully crafted elevator pitch to the perfect customer testimonial, a great narrative can propel your brand and business like nothing else. Stories that resonate attract incredible teams, devoted customers, investors, and press. Identifying the authentic, compelling stories of your company is something every entrepreneur should take the time to do. Here are five stories you should be able to tell at the drop of a hat:

1. Your origin story.

TaskRabbit was born on a cold Boston evening in 2008. My husband and I were about to leave for dinner when we realized that we were out of food for our giant yellow lab, Kobe. I thought about how great it would be to have the heavy bag of dog food delivered right to my home. Then I thought about how one of my neighbors was probably at the store at that exact moment — and they’d probably be willing to pick up Kobe’s dinner if only they had some way of knowing that I needed it.
From this idea I built TaskRabbit, a platform for delegating tasks and errands to friendly, background checked neighbors. The company has grown tremendously since then — we’re now live in nine U.S. cities with dedicated experiences for deliveries and businesses — and I tell our origin story almost every day. Our customers and the community here in San Francisco came to love Kobe so much that, when he passed away last summer, the Chronicle ran a full-page obituary in tribute to him.

2. Your desired future.

What does the world look like when your company scales? Have you thought about this? Is it wonderful? Is it inspiring enough to attract a dynamite team, fantastic advisors, and potential investors? Telling the story of the future you want to help create will get the right people excited about your company.
At TaskRabbit, we’re on a mission to revolutionize the way people work. That future is like rocket fuel to me. I see talented people taking charge of their own schedules and making a great living that’s integrated with their lives. I see people increasing their productivity and happiness by leaning on one another to get things done. I see entrepreneurs getting qualified help as they grow their companies. I see this happening all around the country and all around the world. It’s a future I can already see unfolding — and a story I love to tell.

3. A learning moment.

Failure is awesome. Failure means you tried something, you tested it, and you learned some things. Failure gives you the tools to move forward. Telling people about the times when you fell short and learned something substantial is very effective. It shows that you’re working hard to do better.
At TaskRabbit, we’re very iterative about everything we do, so we pay careful attention to our failures (they’re pretty much our inspiration). Here’s a story of how a recent one helped us build something great: We’ve known for awhile that business customers make up a large percentage of our users, we’ve heard stories from these customers about how TaskRabbits are helping out as office managers, customer service representatives, even on-demand delivery engines. These customers told us how they hacked together solutions on our platform because we didn’t provide the features they needed. We learned that we were failing them. Identifying that failure was an “a-ha” moment for our team.
We reached out to these customers, heard more of their stories, and learned that we could offer them something truly revolutionary to help their businesses thrive. From this learning moment, TaskRabbit for Business emerged. This new platform is tailor-made for our business users, and it’s one of the best products we’ve ever released.

4. A truly meaningful anecdote.

Since TaskRabbits become part of the rhythm of people's lives, our community is full of meaningful stories. Some are funny — like the one about the guy who had a pallet of 365 boxes of ramen noodles delivered to a coworker to settle a bet. Some are touching — like the one about the romantic who hired a TaskRabbit to take a photograph of him proposing to his girlfriend or the one about the grandmother who used her TaskRabbit earnings to take her grandson to Disneyland. And some are positively life changing — like the one about the mother who hired a TaskRabbit to sit with her son during his chemotherapy sessions, more than 3,000 miles away.
These stories illustrate, in a way slogans or taglines or ad copy never could, the impact we make in the lives of our customers. Meaningful stories like these can be worked into press interviews and keynote speeches, brighten up email marketing and social content, and give every single person on your team an arsenal of pithy, powerful tools to evangelize your brand.

5. Your inner monologue.

From your team to your board to the customers that keep your business alive, everyone who’s made a commitment to your company deserves to know what motivates you. Sharing the story of why you've dedicated your life to this thing that you're doing is a powerful and authentic way to make an impression. My story's simple: I love TaskRabbit.
I live it, I breathe it. It makes me smile, and cry, and laugh, and yes, sometimes it even makes me scream. I love it. Knowing that TaskRabbit — a company born from an idea I had one night and nurtured by a brilliant team, dedicated board, and incredible customers — is poised to revolutionize work as we know is what motivates me.
I wake up every single morning with a singular goal: To do everything possible to move my company forward in the next 24 hours.

BY:Leah Busque

Thursday, 1 May 2014

Hey Boss -- My Strategy is Telling you "NO!"

Here is how it goes down. You turn the corner and the big boss (who never uses the product or speaks with customers) says "I have a great new idea for a feature." Or worse, that pesky sales engineer tracks you down and says "Dude, did you see my email? If we just add that new capability we could penetrate the healthcare vertical." Your stomach churns, you nod calmly, and say "That sounds good, let me take a look and get back to you on what it would take."

You scurry off -- fast.
You have idea fatigue.
Now, the reality is that you know that you will never prioritize that great new idea. You either hear or read about the "greatest new idea" every other day. And each one is more important than the last. You are so worn out of the new, new idea that you actually try to avoid being in situations where folks can add more to the list.
But the "greatest new idea" stalks you like a shadow -- no matter where you turn it's whispered in your ear like an evil spirit that has nowhere else to go.
You have learned to control your reaction when the "greatest new idea" comes your way and most folks think that you are actually serious when you say that you will think about it. But I have been a software product manager myself for too long to be fooled.
And I have spoken with over 600 product and engineering managers at Aha! in the last few months. That new idea will never be valued, promoted to a defined feature, or prioritized on the roadmap. You do your best to avoid answering questions about what happened to the idea, but when finally forced to you use one of the following reasons depending on who asked and how you feel.
When the day eventually comes when you are cornered and forced to respond, you will say "That was a great idea, BUT it did not make the roadmap BECAUSE..."
  • The team is having a hard time delivering what they have already committed
  • I am not sure we would be able to technically do it
  • I just did not have the time to fully vet it yet
  • I am not sure all of our customers would benefit from that
  • I have not heard any customers ask for that
  • The team is working on cleaning up all of the technical debt
  • Add your excuse here ______________________________
The reality is that most of the ideas are ridiculous and you know it. The risk is your idea fatigue will actually keep you from tuning in to an idea that actually matters. So, you just put everything on the backlog and leave them to die a silent death. Building great software is hard, but it should not be excruciating. There has to be a better way to vet all of the incoming ideas and simply say "NO" when the feature does not make sense.
Imagine if your product strategy could speak for you. Image your strategy could say "NO" to the "greatest idea of the day" and you could simply sit back and smile.
As a great product manager you must establish a "goal first" approach and a true north for your product based on the best information you have. Reaffirm your strategy and tweak it as a necessary, but stay grounded in what you are trying to achieve. Explain to the company and product team where you are headed and the value new releases and features will deliver to customers and the business. If you do, management, your company, and team will follow.
Your agreed-upon strategy will also be your ambassador -- it will speak on your behalf. When the "greatest new idea" is thrust upon you your strategy is the best defense you could ever have. It's rational and provides the best reason to explain why an idea might be brilliant -- just for some other business or product. It will also make it easy to identify the ideas that you must prioritize.
Starting with a "goal first" mindset separates great product managers and companies from their competitors and can lead to disruptive innovation. It also gives you the confidence and cred you need to say "NO" because at the end of the day you are not saying "NO" your strategy is.

By Brian de Haaff

How Is Emotional Appeal Used to Persuade?

Appealing to customer emotion or sentiment is a common technique in advertising. Even when customers look for rational reasons to make purchases, the ability for advertisers to tap into underlying emotions can greatly increase the potential response. Different emotional appeals are used to motivate customers to act in specific ways.

Importance

A June 2010 article in the "Journal of Advertising Research" noted that while concrete ad messages can generate more short-term reaction, abstract or emotional persuasion contributes to better long-term effects. This demonstrates the importance of using emotional appeals to build loyal attachments with customers over time. Generating customer loyalty, which stems from an emotional bond of commitment to your brand or products, is normally the ultimate objective of advertisers.

Sensuality

One of the most common adages used in advertising circles is "sex sells." While this may generalize the point a bit, sensual messages appealing to basic human desires for sexuality, romance and relationships work and are commonly used. Sensual emotional appeals make perfect sense for advertisers of Valentine's Day festivities or sales and companies like Victoria's Secret. However, companies selling products with no obvious relationship or sexual connection still make use of sensual messaging. Norwegian cruise lines, for instance, routinely promotes an image of sensuality and adventure when targeting college students and young adults for pleasure cruises.

Fear Appeal

Fear and anxiety appeals are also common and effective in advertising. These are techniques whereby the advertiser attempts to convince targeted customers that negative consequences will result if they don't purchase the promoted brand or product. Insurance companies use these emotional methods regularly to emphasize why you need home, auto or life insurance. Pharmaceutical companies also use anxiety-inducing persuasion to drive demand for medicines that minimize psychological, relationship or emotional difficulties people experience in life.

Slice-of-Life

Another technique for emotional persuasion is known as slice-of-life advertising. This is where customers see messages that demonstrate how their lives are better, safer or more comfortable if they use the advertised products. Beer makers often depict their products used in social settings where people are partying and having fun. Along with fun, these ads use adventure, excitement and family bonding as themes. This approach to emotional persuasion is especially common during holidays where a variety of products are marketed as useful in enhancing your holiday, family experience.

From az central

STOP VALIDATING YOUR PRODUCT


I talk to a lot of very small companies that are trying to do Customer Development, and the conversations are often the same. The entrepreneur explains that the company is working on a fabulous product, and they want to figure out a) if anybody wants to buy the product and b) if they need to change anything about the product so that more people will buy it.
The entrepreneurs always ask questions like, “How will I know if I have talked to enough people?” and “How do I know if the people who like it are just early adopters?” and “How do I know if I should change the product in response to feedback or if I should just keep trying to find the right market?” The ones who have already been out in the field trying to conduct these interviews all have a sort of glazed, terrified look.
These are all really important questions. I’m going to give you a way to avoid having to ask most of them.

Stop trying to validate your product.

Now, I fully expect a bunch of people to stop reading here and totally miss the point of this post, but for those of you who stick it out, I promise this will make sense in a minute.
The trick is, it is far, far easier to conduct customer development before you have settled on a product or even an idea for a problem.
Why is that? Well, think about products as solutions to problems. Sometimes that “problem” is “I’m sort of bored while I’m waiting for the train” and the unexpected solution is flinging virtual birds at virtual pigs. But often, the problem is something more concrete, and it’s frequently shared by a large group of similar people.
So, instead of focusing on validating a solution, try one of the following techniques.

Validate a Problem

Let go of your preconceptions about how you are going to solve a problem for people and concentrate on first figuring out whether lots of people have a particular problem and what they’re currently doing to solve it.
For example, let’s say that you’ve posited that people have a really hard time finding and making appointments with trustworthy auto mechanics. The mistake you will probably make is to jump right into solving that problem and then going out into the world with some half-baked idea for Yelp meets OpenTable meets AAA and trying to find out whether it solves this problem that you’re not technically sure exists yet.
Instead of doing that, first validate the problem. Get on the phone with lots of different types of people and ask them how they found their mechanics. Talk to them about all of their mechanic-based issues. Find out what causes them the most pain.
Also, this is a good time to narrow down your market. Start with the market “people who have cars and will talk to you,” but quickly start noticing patterns. Do all the busy people have similar problems? What about people who live in cities vs. suburbs? How about people who are new to an area? Try people with special kinds of cars. I’ll bet that they all have very different problems, any of which you might want to solve.
Once you’ve spent time talking to people in various markets with various problems, you’ll come up with all sorts of ideas of how to solve those problems. The great thing is that then you can validate your product idea with people who you already know have a solvable problem.
This is a great way to do things if you have a particular problem yourself, and you want to find out if there are other people like you who have that same problem. By talking to lots of people with the same problem, you’re going to come up with a much better solution than you would if you just solved things for yourself.

Solve a Problem for a Particular Market

A slightly different approach is to pick your market first. Let’s say you have a special affinity for auto mechanics or busy moms or accountants at mid-sized companies.
The trick here is that you’re not going to change your market. You’re going to figure out some massive problem that is being experienced by a large portion of the market, and you’re going to solve it for them.
Your first step is going to be some ethnographic research. You need to really get into the heads of your target market and see what makes them similar and what’s driving them nuts. You’re not going into the research with an idea of the problem you want to solve for them. You’re going to let their needs drive your product decisions.
This is a great method if you happen to have some specific connection with a group or industry. Let’s say you collect porcelain owl figurines. You might desperately want to solve a problem for other porcelain owl aficionados, but you should be open to what problem you want to solve for them. For example, it might be how to get large numbers of high quality porcelain owls. Or it might be ways to contact therapists that deal with severe hoarding issues. Let the user research guide you!

The Easiest Kind of Customer Development

Hopefully you’re noticing a pattern here. The easiest kind of customer development is the kind that you do before you have a very solid product idea.
If you figure out your problems and your market before you come up with an Idea or a Solution or a Product, then when you do build something, you’ve already done a huge amount of the work in figuring out if anybody’s going to use it.
This is really about controlling which variables you’re testing. It’s hard to simultaneously find a problem, a market, and the problems with a real product all at once.
However, once you’ve validated your market and your problem, you can create something that solves that specific problem for that particular market. The beauty of this is that if you build a product for a problem you know exists in a market you know needs it and still nobody uses it, you can be pretty certain that the problem is your product.

From Entrepreneurweek

3 Sales Strategies To Increase Your Cash Flow

Not making enough sales? Do you ever wonder how you can increase your cash flow to your business?
There are 3 basic sales strategies to increase YOUR sales through strategic planning and customer service. Whether you are selling homes or hamburgers there are opportunities to increase sales and gain a loyal customer base by using these strategies in your business plan.  

1) Increase Your Cash Flow By Increasing Your Number of Individual Sales

The first way to increase your cash flow is to increase the number of individual sales. Companies that sell products or services that are only needed every few years or once in a lifetime, like a new home, car, or wedding ring have to concentrate all their business activities on increasing the number of sales, because once a person has purchased one of these items, he or she is not going to be a customer in that market again for a long time.
If doubling your profitability requires that you double the number of sales of your product or service, then this becomes the central focus of your marketing, advertising, and strategic planning.

2) Make Larger Sales to Each Customer

The second way to increase your cash flow is by making larger sales to each customer. Once the customer has decided to buy from you, you must think of ways to increase the size of the sale and therefore the profitability and cash flow.
The good news is that, through customer service, once the customer has reached the point of liking you and trusting you enough to buy from you, he or she will be open to suggestions for increasing the size of his or her purchase.
Sometimes you can up-sell the customer to a more expensive item. On other occasions, you can cross-sell the customer by offering additional products or services that go along with the product or service that he or she has purchased. Use strategic planning to decide how to get your customer to buy more.

Take Care of Your Existing Customers
Because acquiring customers can be so expensive, you can give deep discounts and bonuses to get the customer to buy something else before they leave. You can cut the price on additional items by 10 percent, 25 percent, or even 50 percent to capture the add-on sale. The extra cash flow you earn is money that you would not have if you let the customer depart.

3) Get Your Customers to Buy More Frequently

The third way to increase cash flow is by getting the customer to buy more frequently. If you sell a product or service that is used and consumed regularly, such as food, business services, automobile maintenance, barber and beauty services, or office stationery supplies, the key to business growth and extra cash flow is to capture more of the customer’s business.
Use strategic planning to aim for “depth of wallet” rather than for breadth of market. It is much easier to sell to a satisfied customer than it is to advertise, promote, and sell to a new customer. So, once you have created the customer, you must move heaven and earth to ensure that this customer buys from you again and again.

Ways To Add Value
Often, all that is necessary to increase the frequency of purchase is to add something extra that costs you nothing but that customers buying from you perceive as being of high value. You can follow up with a thank you note or a telephone call. You can offer the customers a special status with your company that gives them discounts or better customer service whenever they call or visit. What you can do to attract repeat business is limited only by your imagination.
You can increase the frequency at which they buy from you by offering another product or service, something that your customers purchase on a regular basis from someone else. Once you have captured the customer, you should direct all customer service efforts to sell the customer as many different products and services as you can, consistent with your business model, strategic planning and your area of specialization.

Take Action and Increase Your Cash Flow!

By using these marketing techniques in your field, you will be able to increase your cash flow, retain customers and gain many new ones.


From briantracy.com